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SBM Associates Limited

info@sbmandco.com | 020 7582 9473

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Sales and marketing

  1. Resources
  2. Your business
  3. Developing your business

This section contains tips and advice on a range of sales and marketing issues.

A customer satisfaction survey

Knowledge is power when it comes to customer satisfaction.

A networking strategy

Effective networking checklist.

A 16 point marketing plan

Simple tips for effective marketing.

Benchmarking and competitor analysis

Conducting a competitive analysis.

Encourage customer complaints

Turn complaints into outstanding service.

Keep your sales force selling

Do your sales staff spend more time on admin than sales?

Marketing versus selling

Know what your customers want.

When the customer is not right

Sometimes you have to fire a bad customer.

Your customers' experience

Your customers won’t always tell you when they’re unhappy.

10 Dec 2025

Covid fraud cost UK taxpayers £10.9 billion

Taxpayers lost £10.9 billion to fraud and error as the UK government's pandemic response 'left the front door open to fraud', an independent report has revealed.

09 Dec 2025

Most sole traders are not ready for MTD changes

The majority of sole traders do not have a clear understanding of Making Tax Digital for Income Tax (MTD for IT), according to research from the Association of Independent Professionals and the Self-Employed (IPSE).

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SBM Associates Limited
Freedman House
Christopher Wren Yard
117 High Street

Croydon
London
CR0 1QG
Contact Us

Please call:
020 7582 9473

Or email us:
info@sbmandco.com

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